Refund and Cancellation Policy
Last updated: August 9, 2026
This policy explains how cancellation and refund requests work for Redgold paid subscriptions and prepaid usage credits. It supplements the Terms of Service.
Cancel a subscription
You can schedule cancellation from Settings → Billing → Cancel plan. You can also use Manage billing to open the Stripe-hosted customer portal.
Cancellation takes effect at the end of the billing period shown in the billing settings. Your paid plan remains active through that date and does not renew afterward. The account then returns to the free tier. Cancelling a subscription does not delete your account or stored data.
If the self-service controls are unavailable, send a billing support report from the signed-in My reports surface before the renewal date. Include the account email and the Stripe receipt or invoice identifier; do not include card details.
Subscription refunds
Subscription charges are not automatically refunded or prorated for unused time after a billing period begins. You can request review of an incorrect or duplicate charge, or a charge for a period when the paid service was materially unavailable. Redgold reviews these requests individually. Submitting a request does not guarantee approval.
Consumer rights that cannot be waived under applicable law continue to apply.
Prepaid credits and auto-reload
Cancelling a subscription does not remove an existing prepaid credit balance. The balance remains available for eligible usage on the account.
Prepaid credit purchases and automatic reloads are not automatically refundable. Contact billing support if a credit purchase or reload was duplicated or applied to the wrong account. Disable auto-reload in Settings → Billing to prevent future automatic credit purchases.
Approved refunds
An approved refund is returned through Stripe to the original payment method. Stripe and the payment provider control when the credit appears; Redgold does not promise a settlement time. The approved refund amount is communicated when the request is resolved.
Billing questions
Use the signed-in support report flow at redgold.ai/my-reports. Describe the charge and include its receipt, invoice, Checkout Session, or Payment Intent identifier. Never send a full card number, security code, password, API key, or other secret.